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Scorecard for... Dr. William Boothe Ophthalmologist  Plano, Texas
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Overall Score as rated by stillwaiting |
Year of Treatment |
Comments by stillwaiting
on 11/30/08 1 responses to this scorecard This scorecard was voted helpful +4 times |
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1 
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2008 |
While Dr. Boothe may be a fine doctor his business leaves a lot to be desired. I had 3 appointments, not one of which was done on time. I waited in a room for an hour waiting for a test I'd already had. When checking out before surgery I was told by the receptionist I was having a surgery that I had never heard of (PRK) in only one eye and would have to come back in a couple of weeks to do the other. I would not check out until someone, anyone would tell me what was going on. My counselor' (not a doctor) finally came and explained the procedure. I finally agreed (I shouldn't have) and showed up at 6:45 am for an 8:00 am surgery. I got to the waiting room at 7:35 with 4 people ahead of me. At 10:00 I was finally escorted to the surgery room AFTER more than 6 people who had arrived after me. At 11:00 I left the surgery, not performed, because they took every last person in the room before me. I asked, NO EXPLANATION. I told them why I was leaving...not one person spoke to me. This business is run like a cattlecall with very little regard to the individual. Dr. Boothe seemed competent both in my meeting and watching him in the surgery. But even he didn't tell me about the surgery he had scheduled for me or that I would have to return. Very, very poor customer service and accountability. I would not recommend this office.
Is this scorecard helpful? Yes / No
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| Nursing Staff | Office Staff | |
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4
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1
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| Cost | Medical Equipment | |
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5
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8
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| Office Waiting Time | Appointment Availability | |
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1
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6
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