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Overall Score as rated by Ana26	Year of Treatment	Edit Overall score given by Ana26 on 03/05/12 2 Ana26 edited this scorecard on 03/05/12
2	Not given	Like the previous reviewer, I was very baffled that I didn't meet the doctor til I had already developed a problem & 30 wks pregnant. Which unless you have connections, or in my case, switched to military care, this can pose a problem, b/c I was not impressed upon 1st meeting w/her & thought it in my best interest to switch care. Once I did finally meet her, I left the appt. feeling very uncomfortable. She walked in the room & barely said hello, she eventually softened up & joked a bit, but her recommendations, which I did follow, were very rigid & a bit like 'you'd better follow this diet...or else!' For example, with gaining weight like the last reviewer said, I sorta got the impression that the doctor is so concerned about covering herself & her practice thats why she was giving me these overzealous guidelines to follow. Like watching my weight when I was barely 99lbs before getting pregnant & only got up to 117 while pregnant. While she was correct about some things, I felt her approach lacked tact & I walked away feeling like if I didn't do what she said, I'd be in trouble with her. Who wants to feel intimidated by the person you're choosing to deliver your baby? That's when I started to realize that she made me uncomfortable & to question 'wait a second, this is the birth of my first child & your OB is rubbing you the wrong way...what's wrong with this picture?' However, it wasn't this that finally drove me to switching doctors. Prior to meeting the doctor, I had an unpleasant experience w/her on-call nurse, not NP's (they were the best thing about Dr. Coltrin's practice). I had developed an issue that was going to require high-risk care, but they weren't going to be able to get me in to see the specialist for almost a month due to insurance issues. I called & nicely explained that that was a problem b/c I could end up very ill (which a nurse friend told me was unacceptable for them to have handled my situation this way, & that if not managed immediately I could end up w/complications) & that I needed to see someone much sooner. She began to to sigh as if I was hassling her. She realized she was in the wrong & caught herself, but I couldn't believe the lack of customer service or concern. Finally, I considered this coupled w/my 1st meeting w/the Dr., and them calling me & cancelling my 20 wk ultrasound three hours prior to the appt, that I looked into switching my care out at Portsmouth which I found to be an improvement for me. There were just too many red flags w/this doctor & practice. Overall, I was pleased w/the majority of her staff, NP staff, & Dr. Coltrin DOES seem knowledgable, she just wasn't warm or friendly. It's suppose to be an exciting time & you want a provider that's going to give you the facts but not make you a nervous wreck. Based upon my experience, don't feel like you have to settle if something doesn't sit right. Remember that while you're a patient, you're still a consumer & you don't have to feel undermined or scared into thinking per your healthcare provider that you can't seek other options even if you're 24+ weeks. Is this scorecard helpful? Yes / No Send scorecard to friends
Nursing Staff	Office Staff
9	4
Cost	Medical Equipment
no score given	no score given
Office Waiting Time	Appointment Availability
2	10

Overall Score
as rated by Ana26

Year of Treatment

Edit

Overall score given by Ana26 on 03/05/12

Ana26 edited this scorecard on 03/05/12

Not given

Like the previous reviewer, I was very baffled that I didn't meet the doctor til I had already developed a problem & 30 wks pregnant. Which unless you have connections, or in my case, switched to military care, this can pose a problem, b/c I was not impressed upon 1st meeting w/her & thought it in my best interest to switch care. Once I did finally meet her, I left the appt. feeling very uncomfortable. She walked in the room & barely said hello, she eventually softened up & joked a bit, but her recommendations, which I did follow, were very rigid & a bit like 'you'd better follow this diet...or else!' For example, with gaining weight like the last reviewer said, I sorta got the impression that the doctor is so concerned about covering herself & her practice thats why she was giving me these overzealous guidelines to follow. Like watching my weight when I was barely 99lbs before getting pregnant & only got up to 117 while pregnant. While she was correct about some things, I felt her approach lacked tact & I walked away feeling like if I didn't do what she said, I'd be in trouble with her. Who wants to feel intimidated by the person you're choosing to deliver your baby? That's when I started to realize that she made me uncomfortable & to question 'wait a second, this is the birth of my first child & your OB is rubbing you the wrong way...what's wrong with this picture?' However, it wasn't this that finally drove me to switching doctors. Prior to meeting the doctor, I had an unpleasant experience w/her on-call nurse, not NP's (they were the best thing about Dr. Coltrin's practice). I had developed an issue that was going to require high-risk care, but they weren't going to be able to get me in to see the specialist for almost a month due to insurance issues. I called & nicely explained that that was a problem b/c I could end up very ill (which a nurse friend told me was unacceptable for them to have handled my situation this way, & that if not managed immediately I could end up w/complications) & that I needed to see someone much sooner. She began to to sigh as if I was hassling her. She realized she was in the wrong & caught herself, but I couldn't believe the lack of customer service or concern. Finally, I considered this coupled w/my 1st meeting w/the Dr., and them calling me & cancelling my 20 wk ultrasound three hours prior to the appt, that I looked into switching my care out at Portsmouth which I found to be an improvement for me. There were just too many red flags w/this doctor & practice. Overall, I was pleased w/the majority of her staff, NP staff, & Dr. Coltrin DOES seem knowledgable, she just wasn't warm or friendly. It's suppose to be an exciting time & you want a provider that's going to give you the facts but not make you a nervous wreck. Based upon my experience, don't feel like you have to settle if something doesn't sit right. Remember that while you're a patient, you're still a consumer & you don't have to feel undermined or scared into thinking per your healthcare provider that you can't seek other options even if you're 24+ weeks.

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