Dear 'WhyTry'/'WhyTry1',
I'd prefer to send you a personal e-mail, but since you didn't give an e-mail address this is my only option. First of all, this seems personal for you. Otherwise, why would you spend so much time and energy complaining on the internet?  If you are so unhappy with the staff and don't feel that the wait is worth it, why don't you just change doctors and move on, instead of slamming me repeatedly on the internet? You have apparently opted for e-mail notification of new comments so that you can log back in and slam me again.  And if it is personal, then you and I must have connected, which means you have been the beneficiary of my unhurried approach to healthcare.  Something doesn't add up...
Second, I have to strongly protest that I  never apologized for running late. I have no problem apologizing, and do so quite regularly. I make a concerted effort to be respectful of my patients' time, but as a family physician, my priority is on providing quality medical care for my patients and their families.  I never know how long a visit might take, and neither does the patient.  But I spend as long as is necessary to address all pertinent issues and answer all questions to the best of my ability, and provide a plan of action that makes sense to both me and my patient.  If it's a sinus infection, it'll probably be less than10 minutes.  If it's something complicated, exotic, mysterious or psychological (depression, anxiety, insomnia, etc) it may take 30-40 minutes or more.  But rest assured, by the time you leave my office you will know what the plan is and will feel like your doctor listened to your concerns and addressed your needs.
Case in point, I had a patient today who made an appt for 'vomiting'. Usually it's a virus and pretty straight forward.  Not today.  I ended up having to call 911 for her and have her rushed to the ER as her throat was swelling shut before my very eyes.  This all happened in front of her 13 year old daughter, who was the only other person in the car with her mom today.  The ambulance personnel preferred not to have her ride with them since she's a minor (or something like that), so I placed a call to my patient's brother, informed him of the situation, and asked him to come pick up his niece from my office.  I then spent the next 15 minutes comforting the girl, who was understandably distressed and crying uncontrollably. When the brother/uncle arrived, I personally spoke to him and explained what happened and what to expect, then gave him directions to the hospital.  I did not delegate these tasks to a less well-trained, less qualified person. I did them myself, and was happy to do it.  It did not seem appropriate to do otherwise in this situation.  I'm not boasting that I'm the only caring doctor in town, because I'm quite sure that I am not.  But I am one of a dying breed of family physicians who care more about their patients and the satsfaction of a job well done than they do about making as much money as possible each day.  Don't get me wrong, I have to make a living and I have to pay my employees, vendors, mortgage, lights, water, phone, insurance, et cetera, et cetera.  If not, I can't be of any help to anyone. But my primary objective is to be the best doctor I can, and give each patient the same thoughtful consideration that I would give my own family.
Third, and final comment on this subject: If I took all the calls that came in each day from people asking for me, I would not have time to see the patients that are here, and the wait would be even longer.  If someone feels the need to complain to me about my staff, why not just wait til your next appt and bring it up then? Or if you feel it is so urgent that it cannot wait and must be brought to my attention immediately, a written complaint delivered by US mail will definitely get my attention.  Slamming me on a website, with no specific info provided about what the problem has been, serves only one purpose, and that is to
provide 'a written or published statement that conveys an unjustly unfavorable impression without just cause, that tends to expose me to public contempt', which Webster Dictionary's definition of libel. 
Please, please go find yourself a doctor who will give you 10 minutes, 3 prescriptions, and very little explanation; but has a pleasant staff and runs their day by the clock.  There are lots of them!  It's time for you to move on and let this go. A counsellor may be able to help you with the letting go part, but we will both be much better off!
I sincerely wish you all the best,
Dr. Aimee Wright

Dr. Wright was my doctor for many years until I was transferred with my job.  I hated losing her as a doctor because I liked her so much.  It's hard to find a doctor you're comfortable with that does such a good job.  She always had me feeling better in no time and her caring personality made you feel at home.  If I ever get transferred back to Dallas there is no doubt who my doctor will be .  I miss her and can't imagine using anyone else.  Wish I could wait 35 minutes to see her. 

CV